Defined.

Master the jargon of branding, startups and design, welcome to the glossary.
Our glossary covers the key terms that every tech startup and
small to midsize business needs to know to scrub up in that next pitch.

Carbon Neutral Design

Persona

Wireframe

User Interface (UI)

User Experience (UX)

User Testing

Habit

Endowed Progress Effect

Cognitive Bias

Monetization

Retention

KPI (Key Performance Indicator)

Consistency

Social Proof

NUDGES

Growth Hacking

Hooks Model

Punishment

Reward

Internal Trigger

External Trigger

Investment

Habit-Forming Products

Trigger

Variable Reward

Action

Viral marketing

Voice and tone

Visual identity

Value proposition

Venture capital (VC)

Valuation

User testing

User retention

User acquisition

Unicorn

Term sheet

Target audience

Tagline

Soft launch

Series A, B, C, etc.

Seed funding

Scalability

Sales funnel

Runway

Public relations (PR)

Prototype

Product roadmap

Product launch

Product design

Pre-launch campaign

Pivot

Pitch deck

Minimum viable product (MVP)

Persona

Marketing funnel

Market research

Logo

Liquidity event

Lean startup

Investor deck

Initial Public Offering (IPO)

Innovation

Go-to-market strategy

Funding round

Due diligence

Freemium

Exit strategy

Early adopters

Disruption

Design thinking

Customer journey

Conversion rate

Consumer research

Content strategy

Competitive analysis

Burn rate

Branding

Bridge loan

Brand touchpoints

Brand strategy

Brand story

Brand identity

Brand guidelines

Brand

Brand architecture

Board of Directors

Beta testing

Backlog

Angel investor

Agile development

A/B testing

Acquisition

Concept of the week.

Induced demand

Induced demand is a phenomenon in economics where increasing the supply of something leads to an increase in demand for that thing. This can happen with goods like cars, where building more roads to accommodate more cars can actually lead to more cars on the road. Example: When a city builds a new highway, it may encourage more people to drive on that highway, which could lead to more traffic overall.

How do we apply this to AI and language models?

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A/B testing

A method of comparing two versions of a web page, email, or other marketing asset to see which one performs better.

Acquisition

The purchase of one company by another, often for the purpose of acquiring its assets or intellectual property.

Action

The behaviour that the user takes in response to a trigger. Actions form a critical component of the hook cycle in creating habit-forming products.

Agile development

A software development methodology that emphasizes flexibility and rapid iteration. It involves breaking projects down into smaller, manageable chunks and continuously delivering working software.

Angel investor

An individual who provides capital to a startup in exchange for equity or convertible debt. Angel investors are typically high-net-worth individuals who invest at an early stage of a company's development.

Backlog

A prioritized list of features, bug fixes, and other work items that need to be completed by a development team.

Beta testing

The process of testing a pre-release version of a product with a group of early adopters or beta testers. Beta testing is done to gather feedback and identify bugs or other issues before the product is released to the general public.

Board of Directors

A group of individuals who are elected or appointed to oversee the management of a corporation. The board of directors is responsible for making major business decisions, hiring and firing executives, and setting corporate strategy.

Brand

The perception that people have of a company, product, or service. A brand is made up of a combination of visual elements (such as a logo), messaging, and the overall experience that customers have with the company.

Brand architecture

The way that a company's brands, products, and services are organized and presented to customers. Brand architecture can include sub-brands, product lines, and other brand elements.

Brand guidelines

A set of standards and guidelines that dictate how a company's brand should be used across all marketing materials and touchpoints. Brand guidelines typically include rules for using logos, colors, typography, and other visual elements, as well as guidelines for tone of voice and messaging.

Brand identity

The visual and verbal elements that make up a brand, including a logo, typography, color palette, messaging, and other brand assets.

Branding

The process of creating and building a brand, including the development of brand assets (such as a logo and visual identity), messaging, and other elements that are critical to creating a strong and recognizable brand.

Brand story

The narrative that a company uses to communicate its values, mission, and vision. A brand story should be compelling and emotionally resonant, and should help customers connect with a brand on a deeper level.

Brand strategy

The plan that a company develops to build and maintain its brand over time. A brand strategy should define the brand's target audience, key messaging, brand positioning, and other elements that are critical to building a strong brand.

Brand touchpoints

The various points of contact that a customer has with a brand, including advertising, social media, website, packaging, and customer service. Brand touchpoints are an important part of building brand awareness and creating a positive customer experience.

Bridge loan

A short-term loan that is used to bridge the gap between two longer-term financing options. Bridge loans are often used by startups to cover expenses while they are waiting for a larger funding round to close.

Burn rate

The rate at which a company is spending its available funds to finance operations before generating positive cash flow. Burn rate is often used to measure the runway of a startup, or the amount of time it has before it runs out of money.

Carbon Neutral Design

The process of developing products and systems with zero carbon footprint by minimising emissions, using sustainable materials, and renewable practices.

Cognitive Bias

A systematic error in thinking that affects decision making

Competitive analysis

The process of researching and analyzing competitors in a market to gain insights into their strengths and weaknesses, market share, pricing strategies, and other key factors. Competitive analysis is used to develop strategies for marketing, product development, and other areas of a business, and can help businesses identify opportunities for differentiation and competitive advantage.

Consistency

The user's desire to behave in a way that is consistent with their past actions and beliefs

Consumer research

The process of gathering and analyzing data on consumer preferences, behaviors, and trends. Consumer research is used to develop products and marketing strategies that are tailored to the needs and wants of a specific target market. Methods of consumer research include surveys, focus groups, and ethnographic studies.

Content strategy

The process of planning, creating, and sharing content that is tailored to the needs and interests of a specific target audience. Content strategy is used to attract and engage customers, build brand awareness, and drive conversions.

Conversion rate

The percentage of visitors to a website or landing page who take a desired action, such as making a purchase or filling out a form. Conversion rate is an important metric in digital marketing, and can be improved through optimization of the user experience, content, and design.

Customer journey

The series of interactions and touchpoints a customer has with a brand over time, from initial awareness to post-purchase evaluation. Mapping the customer journey is used to understand the customer experience and identify areas for improvement in areas such as messaging, customer service, and product design.

Design thinking

A problem-solving approach that emphasizes empathy for the user, iterative prototyping, and creative ideation. Design thinking is used in a variety of fields to develop innovative solutions to complex problems.

Disruption

A process by which new products, services, or ways of doing business radically change and disrupt existing markets or industries.

Due diligence

The process of researching and analyzing a potential investment or acquisition to assess its suitability and potential risks.

Early adopters

Individuals or companies that are among the first to adopt and use a new product or technology.

Endowed Progress Effect

The tendency to be more motivated to complete a task when progress has already been made

Exit strategy

A plan for how an investor or company will exit or sell its ownership in a business or investment.

External Trigger

A trigger that comes from outside the user, such as a notification

Freemium

A business model where a company offers a basic version of its product or service for free, but charges for more advanced features or functionality.

Funding round

The process of raising capital from investors to finance a company's growth, typically through the sale of equity or debt securities.

Go-to-market strategy

A plan for how a company will bring its product or service to market, including targeting customers, pricing, and distribution channels.

Growth Hacking

Strategies for quickly growing a product through experimentation and optimization

Habit

A behavior that is done automatically without much thought or effort

Habit-Forming Products

Products designed to create a habit in the user

Hooks Model

A framework for designing habit-forming products consisting of the four stages: trigger, action, variable reward, and investment

Initial Public Offering (IPO)

The first sale of stock by a private company to the public, allowing the company to raise capital and become publicly traded.

Innovation

The process of developing new ideas, products, or technologies that create value and improve upon existing solutions.

Internal Trigger

A trigger that comes from within the user, such as an emotion

Investment

The anticipation of future rewards and the willingness to put in effort to receive them

Investor deck

A presentation or document used to pitch a business or investment opportunity to potential investors, typically highlighting the company's mission, team, market opportunity, and financial projections.

KPI (Key Performance Indicator)

A metric used to measure the success of a product or feature

Lean startup

A methodology for developing businesses and products that emphasizes experimentation, customer feedback, and iterative design.

Liquidity event

An event that allows a company's investors to sell their shares for cash, such as an IPO or acquisition.

Logo

A symbol or design used to identify a company or product.

Marketing funnel

A model that describes the stages a potential customer goes through before making a purchase, including awareness, interest, decision, and action.

Market research

The process of gathering and analyzing information about a market, including its size, competition, and customer needs.

Minimum viable product (MVP)

A version of a product that includes only its essential features, used to quickly validate its market appeal and gather feedback.

Monetization

The process of generating revenue from a product or service

NUDGES

Design elements that encourage a desired behavior without explicitly telling the user what to do

Persona

A fictional character representing a particular customer segment, used to understand and design for their needs and behaviors.

Persona

A fictional representation of the ideal customer for a product or service, based on user research and data

Pitch deck

A presentation used to pitch a business idea or product to potential investors or partners.

Pivot

A change in a business strategy or product direction based on customer feedback or market conditions.

Pre-launch campaign

Marketing activities used to build awareness and anticipation for a new product or business before its launch.

Product design

The process of creating new products, services, or systems that meet customers' needs and wants while addressing technical and business constraints. It involves researching, prototyping, testing, and iterating until the final product is ready for production or launch.

Product launch

The process of introducing a new product or service to the market. It involves creating a marketing plan, identifying target customers, setting prices, and distribution channels.

Product roadmap

A strategic plan that outlines the vision, goals, and timeline for a product's development. It helps stakeholders understand the direction of the product and make informed decisions about resource allocation and prioritization.

Prototype

A preliminary model or sample of a product or system that allows designers and engineers to test and evaluate its design, functionality, and performance. It helps identify and fix problems before the final product is built or launched.

Public relations (PR)

The practice of managing communication between an organization and its stakeholders, including the media, customers, investors, and employees. It aims to build and maintain a positive reputation, promote products or services, and manage crisis situations.

Punishment

Something that the user finds unpleasant and discourages the behavior

Retention

The ability of a product to keep users engaged over time

Reward

Something that the user finds satisfying and reinforces the behavior

Runway

The amount of time a startup has before it runs out of money. It is calculated by dividing the current cash balance by the monthly burn rate, which is the amount of money a startup spends each month. The runway helps startups plan their fundraising and spending.

Sales funnel

A series of steps that a potential customer goes through before making a purchase. The steps typically include awareness, interest, consideration, intent, evaluation, and purchase. Understanding the sales funnel helps businesses optimize their marketing and sales efforts.

Scalability

The ability of a product or system to handle increasing amounts of work or users without compromising its performance or quality. Scalability is an important consideration for startups and growing businesses that need to accommodate more customers and users over time.

Seed funding

The initial capital raised by a startup from friends, family, or angel investors to develop and test its business idea. Seed funding typically ranges from $50,000 to $500,000 and is used to cover expenses such as product development, market research, and team salaries.

Series A, B, C, etc.

The stages of venture capital financing that a startup goes through as it grows and develops. Series A typically raises $2-15 million, Series B $10-50 million, and Series C $50-100 million. Each round typically involves new investors and a higher valuation for the company.

Social Proof

The tendency to do what others are doing

Soft launch

A limited release of a product or service to a small group of users or in a specific geographic region. Soft launching helps startups gather feedback, test their assumptions, and identify and fix problems before launching to a wider audience.

Tagline

A short, memorable phrase or slogan that conveys a brand's message or value proposition.

Target audience

The specific group of people or demographic that a product or service is intended for.

Term sheet

A document that outlines the terms and conditions of a potential investment deal, including the valuation of the company, the amount of funding being offered, and any other relevant details.

Trigger

An event that initiates a behavior

Unicorn

A startup company that has achieved a valuation of over $1 billion.

User acquisition

The process of gaining new users or customers for a product or service.

User Experience (UX)

The overall experience a user has with a product or service, including usability, design, and emotional response

User Interface (UI)

The visual and interactive elements of a product or service that allow users to interact with it

User retention

The ability of a product or service to keep its existing users or customers engaged and loyal over time.

User testing

The process of gathering feedback and insights from users about a product or service in order to improve its usability and overall experience.

User Testing

The process of testing a product with real users to identify and fix usability issues

Valuation

The process of determining the economic value of a company or an asset.

Value proposition

A statement that explains what benefits a product or service will provide to customers, and how it is different from competitors.

Variable Reward

A reward that is unpredictable and keeps the user engaged

Venture capital (VC)

Private equity investment that is provided to startup companies and early-stage businesses with high growth potential.

Viral marketing

A marketing strategy that relies on individuals to spread information about a product or service to others in their social network.

Visual identity

The visual elements of a brand, including its logo, color palette, typography, and design style.

Voice and tone

The personality and style of communication that a brand uses to connect with its audience.

Wireframe

A visual representation of a product's user interface, showing the layout of content and functionality

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